Vendor Agreement

This Vendor Agreement (“Agreement”) is between Illure Design, operating as Alkemy Market (“Platform”), and you (“Vendor,” “Merchant”), and governs your use of the Platform as a seller. By claiming or creating a vendor account, you agree to this Agreement in addition to the Terms of Service and Privacy Policy.

1. The Relationship

You are an independent business using Alkemy Market as a sales channel and storefront host. You are not an employee, contractor, or agent of Alkemy Market. The Platform provides infrastructure — marketplace discovery, storefront hosting, payment facilitation, shipping integration, and related tools.

2. Stripe Connect

The Platform uses Stripe Connect with direct charges. This means:

• You must create and maintain a Stripe account in good standing
• Customer payments are charged directly to your Stripe account
• Alkemy's transaction fee is collected via Stripe's application fee mechanism
• You are bound by Stripe's Terms of Service and Connected Account Agreement
• Stripe handles PCI compliance for payment processing
• Alkemy does not have access to your Stripe credentials or the ability to initiate charges on your behalf outside the Platform

If your Stripe account is suspended or terminated by Stripe, your ability to process sales through Alkemy will be affected. We are not responsible for Stripe's decisions regarding your account.

3. Plans & Fees

Plan Tiers

• Starter Plan: $4.99 CAD/month. 8% transaction fee on product sale price (excluding shipping and tax).
• Growth Plan: $99 CAD/month. 5% transaction fee.
• Enterprise Plan: $299 CAD/month. 1.5% transaction fee.

Plan fees are billed monthly in advance through Stripe, plus applicable taxes. A payment method on file is required before your store goes live.

Free Trial

Each new store receives one 14-day free trial of the plan chosen during setup, provided the store is claimed within 14 days of Alkemy sending it to you. The trial starts when you add a payment method. You will not be charged if you cancel before the trial ends; otherwise the plan fee is charged when it ends and monthly after that.

Founding Vendors

Vendors whose stores were live on the Platform when it left beta testing are Founding Vendors. For one year from the Platform's public launch date, as announced by Alkemy, Founding Vendors receive the features of the Enterprise plan with no monthly plan fee and a transaction fee of 1.5%, or the lower rate they already held, if any.

Before the founder year ends, we will remind you to choose a plan and add a payment method. The plan you choose starts when the founder year ends. If you have not chosen a plan by then, your store moves to the Starter plan for 7 days and is then taken offline — not deleted — until you start a plan.

How the Transaction Fee Is Collected

The transaction fee is deducted automatically from each transaction via Stripe's application fee mechanism at the time of purchase. You receive the sale amount minus the transaction fee and Stripe's processing fee. There are no invoices, no delayed billing, and no surprises.

Price Changes

We will provide at least 30 days written notice before any changes to transaction fees or monthly plan fees.

4. Products & Content Standards

All products listed on the Platform must comply with our content standards:

• Products must be accurately described with truthful titles, descriptions, and images
• You must have the legal right to sell the products you list
• Prohibited items include: counterfeit goods, illegal substances, weapons, hazardous materials, and items that violate intellectual property rights
• Products are subject to automated review by the Anti-Bot Mafia quality system
• We reserve the right to remove listings that fail quality review or violate these standards

You will be notified of any content removal and may appeal through our support process.

5. Fulfillment & Customer Service

As the merchant of record, you are responsible for:

• Shipping products within the timeframe stated in your listing
• Providing accurate tracking information
• Handling customer inquiries, returns, and refunds
• Complying with consumer protection laws in your jurisdiction and your customers' jurisdictions

The Platform provides tools to facilitate fulfillment (EasyPost shipping integration, Zonos landed cost calculation), but the obligation to fulfill orders rests with you.

6. Data Ownership & Export

You own your merchant data, including:

• Customer names, email addresses, and shipping addresses from your orders
• Order history and transaction records
• Product listings, images, and descriptions
• Storefront configuration and brand assets

You may export your complete data set at any time via the Platform's export tools. There are no fees for export and no restrictions on frequency. Upon account closure, data is retained for 30 days for final export, then permanently deleted.

7. Intellectual Property

You retain all intellectual property rights to your brand, products, images, and content. By listing on Alkemy, you grant us a limited, non-exclusive license to display your content within the marketplace for the purpose of promoting and selling your products. This license terminates immediately upon content removal or account closure.

Alkemy Market's platform code, design system, brand assets, and proprietary tools remain the intellectual property of Illure Design.

8. Chargebacks & Disputes

The Platform provides chargeback protection through Chargeflow. When a customer initiates a chargeback:

• Chargeflow will automatically compile evidence and respond to the dispute
• You may be asked to provide additional evidence (proof of delivery, correspondence)
• The financial outcome of the chargeback is between you, Stripe, and the card network
• Alkemy is not liable for chargeback losses

9. Suspension & Termination

By You

You may close your vendor account at any time. Outstanding orders must be fulfilled or refunded. A cancelled plan stays active until the end of the current billing period, and plan fees already paid are not refunded.

By Us

We may suspend your account for content policy violations, fraud, or Terms of Service breaches. We will provide notice and an opportunity to remedy the issue before permanent termination, except in cases requiring immediate action (fraud, illegal activity, harm to other users).

Upon termination, you retain the right to export your data for 30 days.

10. Limitation of Liability

Alkemy Market provides a platform for commerce. We do not guarantee sales volume, conversion rates, or revenue outcomes. Our total liability to you under this Agreement shall not exceed the total fees you have paid to us in the 12 months preceding any claim.

We are not liable for actions taken by Stripe, shipping carriers, or other third-party service providers integrated into the Platform.

11. Governing Law

This Agreement is governed by the laws of the Province of Alberta and the federal laws of Canada. Disputes shall be resolved through binding arbitration in Edmonton, Alberta, unless otherwise required by applicable law.

12. Modifications

We may modify this Agreement with 30 days written notice. Material changes affecting transaction fees, data ownership, or termination rights will require affirmative consent from existing vendors.

13. Contact

For questions about this Agreement, contact us at legal@alkemy.market.

Illure Design
Edmonton, Alberta, Canada